Accessibility Policy (AODA)

Effective Date: February 8, 2026

Silverfern Landscaping is committed to providing accessible customer service and ensuring that our website and services are inclusive and respectful of the dignity and independence of all individuals. We strive to meet the needs of people with disabilities in a timely manner and in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the applicable accessibility standards.

Our Commitment

Silverfern Landscaping is dedicated to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the accessibility needs of individuals with disabilities.

Accessible Website

Silverfern Landscaping is committed to making our website accessible and user-friendly for everyone. Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required under Ontario’s Integrated Accessibility Standards Regulation (IASR).

We work to ensure that website content is:

• Perceivable and readable by assistive technologies
• Navigable using a keyboard
• Presented in a clear and consistent manner
• Compatible with commonly used screen readers and browsers

While we continually work to improve accessibility, we recognize that some content may not yet fully meet all accessibility standards. Silverfern Landscaping is committed to identifying and addressing accessibility barriers as they arise.

Accessible Customer Service

Silverfern Landscaping is committed to providing accessible customer service to people with disabilities. This includes:

• Communicating in a manner that considers individual accessibility needs
• Allowing the use of assistive devices
• Welcoming service animals in areas open to the public
• Supporting the use of support persons when required

Feedback Process

We welcome feedback on the accessibility of our website and services. Feedback may be provided in a variety of formats, and we will make reasonable efforts to respond in a timely manner.

Feedback may be submitted by:

• Email
• Phone
• Contact form on our website

Upon request, feedback and responses can be provided in accessible formats.

Accessible Formats and Communication Supports

Upon request, Silverfern Landscaping will provide information or communication supports in accessible formats to the extent practicable and in consultation with the individual making the request.

Training

Silverfern Landscaping ensures that individuals involved in providing services or developing website content receive training on accessibility requirements, including:

• The purpose of the AODA
• Accessible customer service practices
• How to interact with people with various types of disabilities

Modifications to This Policy

This policy will be reviewed and updated as required to remain compliant with AODA legislation and to reflect ongoing improvements to accessibility practices.

Date of Last Review: February 8, 2026

‍

Contact Information

For questions regarding these Terms & Conditions, please contact:

Business Name: Silverfern Landscaping
Email: info@silverfernlandscape.ca
Phone: 1-866-473-3376

‍